Support Options

From VESupport

Contents 1 Voice Elements Developer Toolkit 2 Voice Elements Server 3 CTI32.NET 4 CTI32 DLL

[edit] Voice Elements Developer Toolkit

• Email support is included for 30 days with the purchase of the Voice Elements Developer Toolkit and demo download. For telephone support or email after this time has expired, you may pay per incident, or buy incident packages for a discount. Incidents start at $99 each, but can go as low as $79 if bought in bulk.
• Once your application is developed and deployed, you will need Voice Elements Server if you choose not to use our Telephony Bank and wish to run your application on your own system(s). Support for VE Server costs $995 per year. This includes all product upgrades and email or telephone support.
• Inventive Labs offers support options to fit various budgets and needs. In addition to answering questions about Voice Elements, we also offer Professional Services which can be quoted on a case by case basis. If you need help developing your telephony application, don't hesitate to come to us. With resources possessing vast experience in telephony design, development and deployment, we can help you a little or a lot. You decide. Our services include, but are not limited to:
  • Design and best practices for your specific application.
  • Guidance on the right interfaces and technology for the features, call volume and TCO for the life of your system.
  • Review of design, code or usability.
  • End to end development of your IVR, dialer, and telephony application.
  • Projects are quoted on a case by case basis. Contact us to talk about your needs and how we can help: sales@inventivelabs.com
• Voice Elements Documentation can be accessed at help.voiceelements.com.
• For details, discounts and any questions about either product and support, email us at sales@inventivelabs.com

[edit] Voice Elements Server

Inventive Labs desires to offer excellent technical support. Since Voice Elements is not charged by the port, we rely on our user community to help sustain our efforts by purchasing a support option.

• E-mail and telephone support: Support includes e-mail and telephone support during normal business hours (Mountain Time) that directly relates to the Voice Elements Server operation. This includes problems or bugs within the toolkit or server. It does not include supporting your specific application or use of the product.

• One Year Support: Full one year support is primarily focused on providing upgrades to the version of the server and toolkit that you have purchased. You could look at this as "upgrade insurance". Within the year, you are entitled to receive free updates to any fixes or enhancements that we have made.

• Samples: If you have questions on how to implement something, we can refer you to one of our samples and are happy to point out how to do it. However, we will be unable to develop code or to review your specific code as part of the annual support.

• Troubleshooting Problems: Since the Voice Elements Developer Toolkit is designed to simplify the programming of an otherwise complex set of Dialogic system functions, while taking into account various hardware and system platforms, a problem can arise when your application starts to misbehave. Is it a Dialogic problem, a Voice Elements problem, an application problem, an operating system problem, or a hardware problem?
  • One way to avoid being charged additional support fees would be to submit a very simple "test" program demonstrating the problem. We can then quickly determine where the problem lies.

• Additional Support Costs: When you contact us, we can help. However, if it turns out not to be a problem with our product, we will let you know that it is outside of normal support, and to proceed further, we would need to charge you for our time. Our normal rate is $125 per hour. (US Dollars)
• Consulting Charges Per Incident: We are always available for consulting - which we can do by the hour or by the job. We also have a “per incident” charge of $495 for certain items such helping you set up new T1/E1/PRI phone lines or VoIP (SIP) carrier connections.

• Support Call Examples:
  • You call to ask us to help you get better call results on determining HUMAN or MACHINE. Our normal support will point you to some web pages and to our samples for how to do that. We can also describe to you our experience in the many dialer applications that we have written for clients (which are many). Any further help with this problem would be seen as in addition to our normal support.
  • Let’s say Voice Elements doesn’t have a particular feature that you require. This would be quoted to you and implemented at an extra cost. Any requested enhancements to the toolkit will always remain the intellectual property of Inventive Labs and will be included in the next release.

© Copyright 2001-2010 Inventive Labs Corporation All rights reserved.

[edit] CTI32.NET

Inventive Labs desires to offer excellent technical support. Since Voice Elements is not charged by the port, we rely on our user community to help sustain our efforts by purchasing a support option.

• E-mail and telephone support: Support includes e-mail and telephone support during normal business hours (Mountain Time) that directly relates to the Voice Elements Server operation. This includes problems or bugs within the toolkit or server. It does not include supporting your specific application or use of the product.

• One Year Support: Full one year support is primarily focused on providing upgrades to the version of the server and toolkit that you have purchased. You could look at this as "upgrade insurance". Within the year, you are entitled to receive free updates to any fixes or enhancements that we have made.

• Samples: If you have questions on how to implement something, we can refer you to one of our samples and are happy to point out how to do it. However, we will be unable to develop code or to review your specific code as part of the annual support.

• Troubleshooting Problems: Since the Voice Element toolkit is designed to simplify the programming of an otherwise complex set of Dialogic system functions, while taking into account various hardware and system platforms, a problem can arise when your application starts to misbehave. Is it a [http:www.Dialogic.com Dialogic] problem, a Voice Elements problem, an application problem, an operating system problem, or a hardware problem?
  • One way to avoid being charged additional support fees would be to submit a very simple "test" program demonstrating the problem. We can then quickly determine where the problem lies.

• Additional Support Costs: When you contact us, we can help. However, if it turns out not to be a problem with our product, we will let you know that it is outside of normal support, and to proceed further, we would need to charge you for our time. Our normal rate is $125 per hour. (US Dollars)
• Consulting Charges Per Incident: We are always available for consulting - which we can do by the hour or by the job. We also have a “per incident” charge of $495 for certain items such helping you set up new T1/E1/PRI phone lines or VoIP (SIP) carrier connections.

• Support Call Examples:
  • You call to ask us to help you get better call results on determining HUMAN or MACHINE. Our normal support will point you to some web pages and to our samples for how to do that. We can also describe to you our experience in the many dialer applications that we have written for clients (which are many). Any further help with this problem would be seen as in addition to our normal support.
  • Let’s say CTI32 doesn’t have a particular feature that you require. This would be quoted to you and implemented at an extra cost. Any requested enhancements to the toolkit will always remain the intellectual property of Inventive Labs and will be included in the next release.

• Pricing: For a list of support costs, go to www.inventivelabs.com

© Copyright 2001-2010 Inventive Labs Corporation All rights reserved.

[edit] CTI32 DLL

Inventive Labs desires to offer excellent technical support. Since Voice Elements is not charged by the port, we rely on our user community to help sustain our efforts by purchasing a support option.

• E-mail and telephone support: Support includes e-mail and telephone support during normal business hours (Mountain Time) that directly relates to the Voice Elements Server operation. This includes problems or bugs within the toolkit or server. It does not include supporting your specific application or use of the product.

• One Year Support: Full one year support is primarily focused on providing upgrades to the version of the server and toolkit that you have purchased. You could look at this as "upgrade insurance". Within the year, you are entitled to receive free updates to any fixes or enhancements that we have made.

• Samples: If you have questions on how to implement something, we can refer you to one of our samples and are happy to point out how to do it. However, we will be unable to develop code or to review your specific code as part of the annual support.

• Troubleshooting Problems: Since the Voice Element toolkit is designed to simplify the programming of an otherwise complex set of Dialogic system functions, while taking into account various hardware and system platforms, a problem can arise when your application starts to misbehave. Is it a Dialogic problem, a Voice Elements problem, an application problem, an operating system problem, or a hardware problem?
  • One way to avoid being charged additional support fees would be to submit a very simple "test" program demonstrating the problem. We can then quickly determine where the problem lies.

• Additional Support Costs: When you contact us, we can help. However, if it turns out not to be a problem with our product, we will let you know that it is outside of normal support, and to proceed further, we would need to charge you for our time. Our normal rate is $125 per hour. (US Dollars)
• Consulting Charges Per Incident: We are always available for consulting - which we can do by the hour or by the job. We also have a “per incident” charge of $495 for certain items such helping you set up new T1/E1/PRI phone lines or VoIP (SIP) carrier connections.

• Support Call Examples:
  • You call to ask us to help you get better call results on determining HUMAN or MACHINE. Our normal support will point you to some web pages and to our samples for how to do that. We can also describe to you our experience in the many dialer applications that we have written for clients (which are many). Any further help with this problem would be seen as in addition to our normal support.
  • Let’s say CTI32 doesn’t have a particular feature that you require. This would be quoted to you and implemented at an extra cost. Any requested enhancements to the toolkit will always remain the intellectual property of Inventive Labs and will be included in the next release.

• Pricing: For a list of support costs, go to www.inventivelabs.com

© Copyright 2001-2010 Inventive Labs Corporation All rights reserved.