How do I add additional Voice Resources?

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Adding Additional Voice Resources

Often you may need to perform certain functions such as RecordConversation, or Music On Hold threads that may consume additional voice resources. This means that you may end up needing to use more Voice Resources than you have ports. We have added a feature so that you can add additional voice resources.

To do this, you will need to add this setting to the VoiceElementsServer.exe.config:

<setting name="AdditionalVoiceResources" serializeAs="String">
<value>4</value>
</setting>

This will add 4 voice resources to the total number of ports that you have. For example, if you have a 4 port license, you already have 4 voice resources, so adding this setting will add an additional 4 voice resources for a total of 8.

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