How come the call I place to HMP Elements does not work?

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There are a variety of issues that can prevent you from receiving an inbound call:

1) Firewalls / Routers 2) Misconfiguration at the carrier level 3) Misconfiguration of HMP Elements

Typically, I recommend taking the following steps to resolve these issues:

1) Perform a wireshark trace. For steps on how to do a wireshark trace, please follow this link:

Voice_Elements_SIP_Platform_(formerly_HMP_Elements)_-_Troubleshoot_with_Wireshark

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